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Tuesday, 09 February 2016 09:49

Apple AC adapter recall (important information)

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Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.

Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge. We encourage customers to exchange any affected parts using the process below.

Note: Other wall plug adapters, including those designed for Canada, China, Hong Kong, Japan, United Kingdom, and United States and Apple USB power adapters are not affected by this program.

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

Affected Redesigned
Affected adapter detail Redesigned adapter detail

Affected Adapter Prong Types

European Adapter Korean Adapter Australian/Argentinian Adapter Brazilian Adapter
Round thin pins,
slightly slanted inward
Round thick pins Flat angled blades Round thin pins
Continental Europe Korea Australia
New Zealand

Note: The countries and regions listed are some examples of supported locations for that adapter. Adapters may be used in additional countries.


Exchange Process

Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.


GEM Capital has replaced our affected AC adapters through our friends at the Computer Depot (Unley Road, Unley)  Ph 8357 7111

Mark Cunningham from the Computer Depot is happy to exchange Apple AC Adapters without the need to provide serial nunbers - and while you are there check out the latest technology that is available (both Apple and Microsoft).


Additional Information

This program does not affect your statutory or warranty rights.

If you believe you have paid for a replacement due to this issue, regarding a refund.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

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